Service&FAQ

Our Services

We will provide the highest quality service to our customers who love our products, whether you are planning to purchase our unique products directly or want to realize your own unique creative products...

Customized Service

Share your degin/your idear
Offer quotation based on your design
Provide graphic design drawings
Confirm/adjust the drawing
Finish 3D drawing
Produce product

After-sales

Your feedback or question for our shippment
Customer service reply and find solution
Develop improvement plan accourding to your feedback
Welcome to contact us for your customized solution

Do you have...

Any Questions ?

When Will My Order Ship?

Orders are usually processed and shipped within 3~5 working days of purchase.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. www.innocem.com reserves the right to deny any return request.

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.

Service&FAQ - XIAMEN INNOCEM INDUSTRY&TRADE CO,.LTD

Decorate Your Life

All Categories

Our Services

Customized Service

After-sales

Your feedback or question for our shippment

Customer service reply and find solution

Develop improvement plan accourding to your feedback

Any Questions ?

Provide The Highest Quality Work That Meets Your Expectation

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Service&FAQ - XIAMEN INNOCEM INDUSTRY&TRADE CO,.LTD

Decorate Your Life

All Categories

Service&FAQ

Our Services

Customized Service

After-sales

Your feedback or question for our shippment

Customer service reply and find solution

Develop improvement plan accourding to your feedback

Any Questions ?

Provide The Highest Quality Work That Meets Your Expectation

Get a Free Quote